SHIPPING INFORMATION

How much does delivery cost?

Delivery within the United Kingdom starts at £5, and items are dispatched 1st class post within a maximum of 20 working days of payment being received. This delay may vary and depends on stock availability.

International shipping rate starts at £10. This only includes shipping in Europe at the moment. Items are dispatched 1st class post within a maximum of 20 working days of payment being received. This delay may vary and depends on stock availability.

If you wish to estimate the cost of international shipping outside Europe, please contact us first through the contact page.

If you wish to collect your purchase, please select “Collect my purchase in our Studio” during the check out process. Collection is only possible in our Studio located in London Chiswick (W4). Once we receive your payment, we will give you a date for you to come and collect your purchase. This is usually within the next 20 working days of payment being received. This delay may vary and depends on stock availability

 What tracked services do you use?

We use Royal Mail Tracking service for our shipping.

Where do you deliver to?

We deliver to any address in the UK mainland, as well as in Europe.

Are there any UK or international addresses where delivery might take longer?

Yes, there are certain locations in the UK including, the Highlands, the Channel Islands. Remote areas both in the UK and internationally may take longer to deliver your order.

 How will I know when my order has been sent?

As soon as your order is dispatched from our studio in London, we will sent an email to confirm that it's on its way. We will provide you with a Tracking Number.

Once my order has been dispatched when will I receive it?

The estimated delivery time for UK orders is 2-3 working days for deliveries within the UK (maximum 14 days) or 7-10 working days for deliveries overseas (maximum 21 days Europe). Deliveries are made Monday to Friday 8am to 6pm excluding public holidays.

Please note: Whilst we make every effort to deliver goods in the time specified, we cannot guarantee delivery in that time period or accept liability for deliveries made outside of this time-scale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 14 calendar days (UK) and 21 calendar days for Europe orders. Although it is highly unlikely deliveries will take this amount of time we are unable to dispatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local post office is not holding it for collection.

 What do I do if I have not received my order?

Should your order not arrive within the estimated time please contact us so that we can class the item as 'Lost In Post' and investigate with the delivery company. Please remember that we cannot investigate any missing orders until 14 calendar days have passed for UK deliveries and 21 calendar days for overseas to Europe deliveries. We ask that you ensure you report any items not received within 40 days of dispatched as after this time we may not be able to replace or refund your item.

 One of the items is missing from my order. What do I do?

All items are dispatched individually, in separate packaging. Sometimes items that are ordered on the same day may arrive with you on different days. We will send you an email to let you know when each item is on its way.

 What happens if I am not at home to accept my delivery?

In the event that you have ordered a product which will not fit through your letterbox, and you are not in to take delivery, then the postal service will follow their usual procedure. For UK orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office. For International orders please refer to your local postal company for their standard procedure in case this differs to the UK.

 The product has arrived faulty / damaged, what should I do?

We apologise for the inconvenience if we have delivered a damaged item. If the product you have ordered has arrived damaged, please contact us and as soon as possible. We will refund you through the payment method you used for your purchase in full upon arrival back to us.

 I have been delivered the wrong product, what should I do?

We apologise for the inconvenience if we have delivered an incorrect item. On the rare occasion that the incorrect item has been sent please contact us and we will be happy to resolve the issue.

 Severe Weather

Should there be any severe weather conditions, each day will be assessed as it comes and you will be emailed advising of what actions have been put in place and when you should expect to receive your order. Please be assured that in these circumstances, Meme Pas Cape will do everything possible to fulfill your order within the limitations that the weather brings.

 Do you deliver on Bank Holidays?

Bank Holidays are not classed as working days so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.